How One Small Business Cut Support Tickets by 70% Using Oxana AI!
Running a small business often means wearing many hats, sales, marketing, customer support, and everything in between. For one fast-growing ecommerce brand, customer support had become a bottleneck. That’s when they discovered Oxana AI – and the results were dramatic.
After just 30 days, they reduced repetitive support tickets by over 70%, freeing up hours each week and improving the customer experience across the board. Here’s how they did it.
The Problem: Too Many Questions, Too Little Time
Like many small businesses, their website traffic had been steadily increasing, a good problem to have. But with growth came an overwhelming number of support tickets. Most of them were simple, repetitive questions:
- – “Where’s my order?”
- – “How do I return a product?”
- – “What size should I buy?”
- – “Do you ship internationally?”
Even with a lean support team, answering these questions was time-consuming and inefficient.
The Solution: Training Oxana AI in Under an Hour
Instead of hiring additional staff, they turned to Oxana AI’s no-code chatbot builder. Within minutes, they:
- 1. Entered their website URL – Oxana scanned and indexed relevant content.
- 2. Selected the key pages – like Shipping, FAQ, Returns, and Size Guide.
- 3. Clicked Start Training – and Oxana AI built a fully functional chatbot.
With no coding, no technical barriers, and no lengthy setup, they had a custom-trained assistant ready to engage users.
The Result: 24/7 Instant Support & Fewer Tickets
Once live on their homepage and help center, the chatbot:
- – Instantly answered FAQs
- – Provided dynamic responses based on live website content
- – Handled hundreds of inquiries per week
The team also enabled human intervention for complex requests, ensuring customers still had the option to connect with a real person.
Bonus: The support team used Oxana’s Backoffice to monitor chat logs, spot trends, and refine chatbot responses, all in real-time.
Bonus Tip: Keep It Fresh with Automatic Updates
Thanks to Oxana’s dynamic content syncing, the chatbot automatically updates whenever you change your website, no retraining needed. This feature alone helped the team keep their chatbot accurate without extra effort.
The ROI: Real Numbers, Real Impact
📉 Support tickets dropped by 70%
⏰ Hours saved each week: 8+
📈 Increased customer satisfaction (based on follow-up surveys)
💰 No need to hire extra agents
And with plans starting at $0/month, it was a no-brainer for their growing business.
Ready to Cut Your Support Load Too?
If you’re juggling support requests and need a scalable way to respond instantly, Oxana AI might be your smartest hire this year.