Last Updated: 22/06/2023
This Privacy Policy describes how Oxana AI (“we,” “us,” or “our”) collects, uses, and protects the personal information you (“User,” “you,” or “your”) provide when using the Oxana AI software as a service (“SaaS”) chatbot application and its associated services (collectively referred to as the “Service”). By using the Service, you consent to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information:
We may collect personal information that you voluntarily provide to us, such as your name, email address, and other contact details when you create an account or communicate with us.
1.2 Usage Information:
We may collect usage information automatically, including IP addresses, device information, browser type, operating system, and other technical data when you access or use the Service.
1.3 Cookies and Similar Technologies:
We may use cookies and similar technologies to collect information about your usage of the Service. This information helps us improve the functionality and user experience of the Service.
2. Use of Information
2.1 Service Provision:
We use the information we collect to provide, maintain, and improve the Service, customize your experience, and respond to your inquiries or requests.
2.2 Communication:
We may use your contact information to send you administrative or promotional communications related to the Service. You can opt-out of promotional communications at any time by following the instructions provided in the communication.
2.3 Aggregated Data:
We may aggregate and anonymize your information to generate statistical and analytical insights for internal use or sharing with third parties. Aggregated data does not personally identify you.
3. Data Sharing
3.1 Third-Party Service Providers:
We may engage third-party service providers to perform certain functions on our behalf, such as hosting, data analysis, and customer support. These providers have access to your information only to the extent necessary to perform their services and are obligated to maintain the confidentiality and security of your information.
3.2 Legal Compliance:
We may disclose your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests, or to protect our rights, privacy, safety, or property, as well as that of our users and the public.
4. Data Security
4.1 Security Measures:
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
4.2 Data Retention:
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
5. Children’s Privacy
The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete the information.
6. Third-Party Links and Services
The Service may contain links to third-party websites or services. This Privacy Policy does not apply to such third-party websites or services. We encourage you to read the privacy policies of those third parties before providing any personal information or using their services.
7. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this policy indicates the date of the latest revisions. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at info@oxana.ai. We will strive to respond to your inquiry in a timely manner.
By using the Oxana AI Service, you acknowledge and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.