Beyond the Chatbox: How Oxana AI Enhances the Entire Customer Journey!

Discover how Oxana AI goes far beyond basic chatbot tasks to elevate every step of your customer journey, from first touch to long-term loyalty.

When you hear “AI chatbot,” what comes to mind?
For most businesses, it’s a widget on the corner of a website that handles FAQs. But with Oxana AI, the chatbot isn’t just a tool it becomes an intelligent, full-funnel assistant that enhances customer engagement, boosts conversions, and streamlines operations from day one.

Here’s how Oxana AI supports every stage of the customer journey and why it’s more than just a chatbox.

🚀 Awareness: Attract Visitors with Instant Engagement

When potential customers land on your website, they want information fast. Oxana AI helps by:

• – Scanning your website content automatically and turning it into real-time, smart responses
• – Greeting visitors with custom prompts or predefined workflows using Oxana Flowgram
• – Answering complex queries with the tone and style you define using customizable personalities

Whether it’s product specs, pricing details, or quick introductions, Oxana AI ensures no visitor leaves confused or unattended.

🔍 Consideration: Educate & Qualify Leads

Don’t just answer questions guide decision-making. Oxana AI bridges the gap between interest and action by:

• – Providing personalized recommendations based on uploaded files, internal documents, or full website scans
• – Integrating with your CRM to automatically qualify leads
• – Responding to complex sales inquiries with real-time, accurate data pulled from your systems via API integrations

Example: A user asks, “Can you compare the Business and Enterprise plans?” Oxana AI pulls up your pricing page and provides a side-by-side breakdown instantly.

🛒 Decision: Support at Checkout and Beyond

Cart abandonment often comes from uncertainty. Oxana AI reduces friction by:

• – Giving real-time answers during checkout
• – Offering human intervention via the built-in backoffice when needed
• – Addressing trust issues or concerns based on past visitor conversations

With role-based access and session-level conversation history, your team can see exactly what each user asked and pick up where the bot left off.

🤝 Post-Sale: Retain & Delight Customers

Support doesn’t end at the sale and neither does Oxana AI.

• – Train your chatbot on product manuals, FAQs, return policies, and more
• – Update chatbot content dynamically as your website changes
• – Let customers escalate directly to human support staff if needed

One small business reduced support tickets by 70% using Oxana AI. Read the case study →

💡 Pro Tip: Train on More Than Just Your Website

Use Oxana AI to train your chatbot with:

• – Uploaded PDF or text files
• – Past customer service chat logs
• – Blog content, product sheets, or internal docs

Start by entering your website URL, select the pages you want, and let Oxana do the rest.
👉 Try it here.

🧠 One AI, Unlimited Conversations

Whether you’re a small startup or a growing enterprise, Oxana AI grows with you. From one chatbot to a fully embedded AI workforce, the possibilities are endless.

• – 💬 See pricing plans
• – 🛠️ Explore how it works
• – 🔗 Visit the Oxana AI blog
• – 🎥 Watch us on YouTube

Ready to go beyond the chatbox?
Start building your own intelligent assistant today.
👉 Register for free

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